Business Analyst - Billing Systems

Job ID
Information Technology


DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.  Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.  We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider.  We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


We have a bold sense of pride, adventure, and desire to win – it’s in our DNA.  And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


Opportunity is here.  We are DISH.

Job Duties and Responsibilities

Amdocs Systems Analyst Responsibilities:


  • Act as subject matter expert for specific area of Amdocs CES10 platform (MEC, Billing, CRM, AR/Collection, Ordering, etc.)
  • Responsible for daily operations of the Amdocs CES10 platform, monitoring and performing tier 1 & 2 support
  • Manage the resolutions of incidents in production environments
  • Schedule, monitor and resolve batch scheduling (EOD, EOW, EOM)
  • Proactively monitor system performance, bill queue, bill cycles, batch jobs, macros, email alarms and future critical process that require monitoring
  • Understand new features/change requests, monitor deployment, validate, report issues
  • Document process flows and update knowledge base
  • On-call support for off business hours for P1 incidents

#LI-NH1 Englewood, CO

Skills - Experience and Requirements

 Experience Required:

  • 4+ years of software application and Infrastructure development experience
  • 2+ years Amdocs CES development experience on the specific target module
  • Strong experience with DB and data modeling
  • Mastery debugging and problem solving skills
  • Deeply involved in production support activities of complex BSS/OSS solution


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