DISH supports more than 150 DISH In-Home Service (IHS) offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry’s best products and services.
Managers of Training plan, coordinate, and direct training and development programs for customer facing employees throughout the region they support. Managers are accountable for ensuring customer service results by producing properly trained management and field technicians. Other responsibilities as follows:
A successful Manager of Training will have the following: