DISH

Program Manager II

US-CO-Englewood
Job ID
2017-39939
Category
Systems Engineering

Summary

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

 

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

 

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here. We are DISH.

Job Duties and Responsibilities

Dish is seeking a Staff Program Manager at our Denver location to support Channel Launch activities for DISH.  This individual will work first hand with the latest technology in satellite Digital Broadcasting Systems.  This individual will be expected to:

  • Ensure that activities are carried out in accordance with established specifications and schedules.
  • Coordinate interdepartmental functions in order to minimize delays.
  • Meet with cross functional teams on a regular basis to review statuses and plan future actions.
  • Be adept at change management and problem solving, possess strong organizational skills and have an attention to detail, along with strong written and verbal communication skills. 

Candidates must be adept at change management and problem solving, possess strong organizational skills and have an attention to detail, along with strong written and verbal communication skills. 

 

Primary responsibilities fall into the following categories:

  • Proactively identify and partner with a diverse, cross functional team to resolve process problems related to DISH content removal.
  • Manage day-to-day operational scope of DISH content removal, creating detailed reports and ensuring all teams are on board with proper information and work being complete to manage requests. (On call work and some evening, weekend, and holiday will be necessary on occasion).
  • Works independently or as part of a team to contact/visits existing and/or prospective customers. Influences customers and diffuses potential problems. Anticipates the customer’s needs and identifies appropriate alternatives. Maintains a complete knowledge of the business segment’s products, policies, and services
  • Builds and/or maintains contacts with customers by being regularly available and responsive to their business needs
  • Responsible for complete understanding of the customer profile including key managers and personnel
  • Support work intake process, may drive projects and development initiatives by working with a cross functional team of impacted partners.
  • Partner with offsite operation teams to schedule and track deliverables, project risks, and statuses.
  • Exercises superb follow-up and follow through skills in all facets of program management to drive problems to resolution quickly
  • Effectively interface with technical personnel and learn the technical flow of complex systems
  • Work independently to achieve high performance and produce the desired results
  • Provide professional and tailored communications and updates specific to the audience being addressed.
  • Create and/or update current process documentation.

Skills - Experience and Requirements

The successful Senior Program Manager will have:  

  • Bachelor Degree in Business, Engineering, or BS in related technical field, or equivalent amount of education and experience
  • At least 5-8 years of demonstrated operational experience managing systems integration projects.
  • At least 5 years of experience managing programs/projects in one or more of the following areas: Satellite or Cable TV, Application or Database Software Development, or Conditional Access Software.
  • Willingness to travel up to 10%

Preferred Qualifications

  • Strong technical, analytical, organizational and communication skills are essential.
  • Ability to work with minimal supervision.
  • Ability to manage projects spanning multiple geographic regions (international projects).

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