DISH

Project Lead - Retention Strategy

US-CO-Englewood
Job ID
2017-40047
Category
Marketing

Summary

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

 

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

 

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here. We are DISH.

Job Duties and Responsibilities

The traditional pay-tv business is saturated and transitioning closer to a new normal with each year.  Our team is responsible for bending the curve of the industry’s change and pushing the envelope with radical new ways to retain customers.  Working in Retention requires a willingness to “swim upstream”, push crazy ideas, and a relentless desire to get better – as a department and as individuals.  To be successful in this role, you need to be comfortable wearing many hats and working on multiple projects at once.  This role will lead efforts to:

  • Supports the development and implementation of retention programs, from concept stage through execution, that can be presented to DISH customers to manage churn. 
  • Use data and anecdotal evidence to come up with win-win strategies that increase the lifetime value of a customer. 
  • Effectively influence leaders and key partners to gain alignment.
  • Serves as the liaison between our team and our partners outside Meridian (DISH headquarters) to ensure that everyone understands the goals of various Retention programs and best practices on how to make them successful. 

Skills - Experience and Requirements

Qualifications and skills:

  • Proven project management skills.  The ability to multi-task, be organized and a self-starter.
  • Excellent communication skills to a wide range of audiences. 
  • Ability to learn quickly, prioritize and work under pressure, while not being overly sensitive, quickly frustrated or easily flustered.
  • Bachelors/Masters in Marketing, Finance, Accounting, or related discipline strongly preferred; 5+ years of experience preferred.

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