DISH

Trainer - Satellite Installations

US-IL-Schaumburg | US-IL-Hoffman Estates | US-IL-Elgin | US-IL-Schaumburg
Job ID
2017-40060
Category
DISH Network Services (DNS)

Summary

DISH supports more than 150 DISH In-Home Services (IHS) offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry’s best products and services.

 

 

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Job Duties and Responsibilities

The Technology Installation Instructor delivers training and development programs designed to meet organizational needs for Satellite Installation Technicians.  The Instructor is accountable for the successful on-boarding of new-hire technicians, so that they may exceed customer expectations for workmanship and service.  Other responsibilities include:

  • Partners with training management to identify specific opportunities and skills requiring employee improvement, such as, better understanding of policies, procedures, regulations, technologies and customer relations.
  • Follows pre-determined teaching outlines on instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops.
  • Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials.
  • Executes testing and evaluation procedures to be used at completion of courses.
  • Conducts training sessions covering specified areas such as, satellite TV installation, on-the-job training, customer service, sales techniques, health and safety practices, promotional development, home entertainment installation, broadband internet installation and network security.

 

Skills - Experience and Requirements

A successful Technology Installation Instructor will have the following:

  • Bachelor's degree from four-year college or university; and one year of related experience and/or training; or equivalent combination of education and experience.
  • Ability to effectively interact with all levels of organizational staff.
  • Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills.
  • Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment.
  • Travel is required.

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