DISH

Entry Level Business Operations Analyst - IHS Command Center

US-CO-Littleton
Job ID
2017-40093
Category
DISH Network Services (DNS)

Summary

DISH supports more than 150 DISH In-Home Services offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services.

 

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Job Duties and Responsibilities

The Business Operations Analyst is responsible for developing and communicating ideas and concepts in a concise, compelling and creative manner, effectively targeting the benefits to our business partners. We are seeking an experienced communicator who has passion for fostering relationships and selling benefits.  This person should have proven leadership skills and a track record of delivering business results. The opportunities for growth and development are endless and growing rapidly.  Your career progression depends entirely on you.  You will have the opportunity to create an inspiring career path that builds skills across operations, training, customer service and more! 

 

Job duties:

  • Interface with our business partners including regional service providers, field management, regional resource centers, and executive leadership.
  • Create communication plans and strategies that drive acceptance, speed of adoption and a platform for expansion into new ideas.
  • Conduct long-term and short-term data analysis with a focus on increasing productivity, lowering fixed and variable costs, and improving customer experience.
  • Measure and report results regularly and provide recommendations for continuous improvement. 

Applicants must have analytical, problem solving and communication skills. They must be confident individuals as they will be providing advice and guidance. They must be computer savvy and must have good writing skills and be adaptable to change.  A creative mind and the ability to motivate oneself are essential.  Consulting and/or prior operational research/analytics background a plus.

Skills - Experience and Requirements

A successful Operations Analyst will have the following:

  • BA/BS in business, management, economics, finance, industrial engineering, or a related field
  • Superior creative problem-solving, analytical and quantitative skills
  • Knowledge and appreciation of business concepts
  • Strong knowledge of Microsoft Office Products, specifically Excel, Access and PowerPoint
  • Ability to work effectively on projects with demanding deadlines in a team environment
  • Effective communication skills with an ability to share and synthesize knowledge

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