Senior Financial Analyst - Operations

Location US-CO-Englewood
Job ID
Customer Service Center (CSC)


DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


Opportunity is here. We are DISH.

Job Duties and Responsibilities

The Senior Financial Analyst position falls within our Customer Service Center (CSC) Finance Team, within CSC Operations which support our 25 call centers.  The Financial Analyst will be responsible for planning, design and implementation of financial and operational cost analyses and models, identifying trends, and recommending and implementing methods for improvement. Additional responsibilities may include budgeting and forecasting, and long term strategic planning support.


Primary responsibilities fall into the following categories:

  • Performs financial and strategic analyses, in collaboration with CSC management, to improve performance for all CSC call centers and local CSC operations
  • Utilizes MS Excel and other modeling tools to generate financial reports and trend analyses
  • Works with the CSC Finance team to complete CSC budget through development and design of budget models and interaction with CSC management
  • Creates and delivers financial presentations to CSC management
  • Develops financial reports to monitor key metrics; interprets financial results and seeks out areas of concern and/or opportunity
  • Supports, maintains designs, develops, and trouble-shoots process to improve, advance, or simplify data gathering and reporting and analytics

Skills - Experience and Requirements

A successful Senior Financial Analyst will have the following:

  • Bachelor's degree (B. A.) from four-year college or university, and 2+ years of related professional experience; or equivalent combination of education and experience.  MBA, MS-Finance, or Master's in another quantitative field a plus
  • Proficient in Microsoft Excel, PowerPoint and Word, with some knowledge of database basics (e.g. SQL, MS Access) helpful
  • Excellent quantitative and analytical abilities, with proficiency in mathematical and financial concepts (fractions, percentages, ratios, proportions, statistics, probabilities, algebraic expressions, etc.) and ability to define problems, seek and collect data, establish facts, and draw valid conclusions
  • Well developed oral and written presentation skills, with the ability to summarize complex concepts into understandable and easy-to-follow presentation materials
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract or concrete variables
  • Experience with or ability to work in a fast paced, high throughput environment, and excellent teamwork skills with ability to establish productive working relationships with other departments and personnel


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