DISH

Business Operations Analyst - Compliance

US-CO-Englewood
Job ID
2017-40115
Category
Customer Service Center (CSC)

Summary

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

 

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

 

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here. We are DISH.

Job Duties and Responsibilities

The Business Operations Analyst - Compliance will identify and implement strategies and projects relating to outbound dialer campaign management and compliance.  They will also communicate and troubleshoot with application owners, call center staff and business units by making recommendations for process improvements and campaign performance.  Must be able to understand and adapt requirements from Telephone Communications Protection Act, Federal Trade Commission, and state regulatory agencies into functional campaign management requirements.

 

Primary Responsibilities fall into the following categories:

 

  • Manages campaigns in outbound dialer applications
  • Advises business units on requirements necessary to support compliance with operational rules and telemarketing regulations
  • Provides support and feedback to call center staff and operations management
  • Performs analysis of center performance and works to identify opportunities to improve outbound campaign results. Recommends best course of action by choosing among several alternatives to enhance operational policies, procedures and systems
  • Compiles data and presents results using MS Access, MS Excel and written correspondence
  • Creates and updates standard operating procedure manuals for functions within the department.  Participates in intra-departmental training of outbound operating procedures and policies

#LI-CB1

Skills - Experience and Requirements

A successful Business Operations Analyst - Compliance will have the following:

 

  • Bachelor's degree and two year of related experience; or five plus years of related experience and training; or equivalent combination of education and experience
  • Ability to read and interpret documents such as compliance regulations, operating and maintenance instructions, and procedure manuals
  • Requires high level computer expertise, including use of relational databases, spreadsheets, word processing, presentation applications, and SQL
  • Must possess good written and oral communication skills and be able to write routine reports and analysis for discussion by all levels of enterprise personnel
  • Ability to define problems, collect data, establish facts, and draw valid conclusions while multitasking in a fast paced environment as well as the ability to interpret and apply a variety of technical instructions with abstract and concrete concepts such as fractions, percentages and ratios to practical situations
  • Preferred knowledge of outbound dialing processes and applications with the ability to apply critical thinking skills to troubleshoot and effectively problem solve applications

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