DISH

Field Training Analyst

US-CO-Littleton
Job ID
2017-40139
Category
Customer Service Center (CSC)

Summary

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Job Duties and Responsibilities

DISH currently has an opportunity for a strongly motivated Business Operations Analyst within the Customer Service Center (CSC) Training Field Operations Department.  Business Operations Analysts are responsible for managing data and building tools to help drive CSC Training performance. This includes conducting real time support, data analysis and reporting.  They are also responsible for analyzing existing business processes, identifying areas for process improvement, and guiding the business in the establishment of effective and efficient business practices.

 

Primary responsibilities fall into the following categories:

  • Performs duties required including (but not limited to) extracting trending data, validating trending results, and executing large and/or complex projects
  • Performs analysis to identify/verify production trends and escalates to the appropriate internal groups
  • Performs systems maintenance and analysis to identify/verify product application issues and determine solutions as required   
  • Provides application and process subject matter expertise for business clients and technical resources
  • Documents , creates and distributes Weekly and AdHoc reporting  to ensure correct content as per business requirements

#LI-MM1

Skills - Experience and Requirements

A successful CSC Field Training Business Operations Analyst will have the following:

  • Bachelors degree (B.A.) and two years of related experience; or three to five years of related experience and training; or equivalent combination of education and experience.
  • Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to read, analyze, and interpret general business
  • Excellent time management skills, ability to learn on the fly
  • Ability to define problems, collect data, establish facts, and draw valid conclusions as well as work with mathematical concepts such as probability and statistical inference. 
  • (Preferred) 2+ years experience with SQL with experience in data mining and creating queries to achieve objectives; advanced computer skills; basic electronics and/or audio/video knowledge is helpful.

Primary skill competencies needed

 

  • Dealing with ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Customer focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Time management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time that others' can attend to a broader range of activities.
  • Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
  • Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge-like internet technology; does well in technical courses and seminars.
  • Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

 

* EDGE Qualifications:

  • No final consultations within 90 days of date of application
  • Employees with work place relationships must not work in the same management chain
  • Maximum of 5 active EDGE applications at once
  • Favorable PA score
  • SNE/hourly employees in position for 6+ months: SE employees 1+ year
  • Supervisor support application

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