Business Operations Analyst - Tools Support Team

Job ID
Customer Service Center (CSC)


DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


Opportunity is here. We are DISH.


Job Duties and Responsibilities

The Business Operations Analyst on the Tools Support Team will be responsible for the strategy and operations of tool applications our Customer Service agents utilize. This includes the development of any new tools or new phases to current tools. This person will collaborate with our IT department, ensuring requirements are submitted and proper use-case testing has been conducted. This person will work with several different departments across the enterprise, gathering department-specific requests and making appropriate updates to current tools.

Skills - Experience and Requirements

A successful Business Operations Analyst on the Tools Support Team will have the following:

  • Bachelors degree from four-year college or university; and three years of related experience; or equivalent combination of education and experience
  • Self-motivation, high energy, and a willingness to learn
  • Excellent networking capabilities with various stakeholders at all levels
  • Solid presentation and communication skills; project management experience is a plus
  • Solid analytical skills, including technical proficiency in Excel; proficiency in Teradata, SQL a plus


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