Business Operations Manager - Payment Operations

Job ID
Customer Management


DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


Opportunity is here. We are DISH.

Job Duties and Responsibilities

The Business Operations Manager will lead the Payment Operations team within Billing and Credit. A successful candidate will have a strong focus on team and employee development, as well as the ability to manage multiple processes. Also, this candidate will work on various managerial functions, data analysis, and process improvement initiatives.

  • Manage the Payment Operations team daily operations including hiring, performance evaluation, providing constructive feedback, and directing work flow
  • Ability to engage team development and foster employee career growth
  • Serve as Subject Matter Expert within all Payment Operations processes
  • Develop reporting, provide significant milestones, and deliver results
  • Improve operational inefficiencies that support company goals

Skills - Experience and Requirements

A successful Business Operations Manager will have the following:

  • Bachelor's Degree (preferred) from a from a four-year College/technical school or equivalent combination of education and experience
  • Demonstrates strong leadership skills, team and employee development, capable of managing performance review and consultations as needed
  • Advanced interpersonal and communication skills, with the ability to understand and summarize complex material
  • Demonstrates the ability to think strategically by anticipating future implications, identifying creative solutions to produce results, and understanding the long term impacts of decisions
  • Intermediate-level skill and experience with Microsoft Office products, including Excel, Access, Word and Outlook


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