DISH

Business Operations Analyst - Audits & Exceptions

US-CO-Englewood
Job ID
2017-40451
Category
Customer Management

Summary

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

 

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

 

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here. We are DISH.

Job Duties and Responsibilities

The Business Operations Analyst will be part of a team heavily involved in billing operations and process improvement initiatives. A successful candidate will have strong written and verbal communication, as well as the ability to manage multiple assignments. Work will be a variable combination of data analysis, account auditing, and process improvement initiatives.

 

  • Serve as Subject Matter Expert by fully understanding the process and the impact to the customer and overall business
  • Audit, monitor and prevent account exceptions to ensure customer inquiries are fulfilled timely and accurately
  • Detect operational trends, determine root cause, and present findings and recommendations to a wide audience, including senior leadership
  • Identify opportunities for process improvement to create efficiencies, improve the customer experience, and/or reduce costs

Skills - Experience and Requirements

A successful Business Operations Analyst will have the following:

 

  • Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and 2+ years of related experience, or equivalent combination of education and experience.
  • Must be able to work as an individual contributor, as well as a member across a diverse group of teams
  • Have a great deal of initiative by being proactive and flexible through daily work and identifying creative solutions to produce results
  • Demonstrate the ability to think strategically by planning and anticipating future implications, thinking broadly, and understanding the long term impacts of decisions
  • Intermediate-level skill and experience with Microsoft Office products, including Excel, Access, Word and Outlook

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