DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Sales Training and Support has an outstanding opportunity for a Bilingual Operations Specialist. This position interacts with DISH’s local retailers via business-to-business inbound phone calls to explain retailer business rules, incentive payment guidelines, and often will clarify the status of a consumer account or receiver. Operations Specialists multi-task with several internal PC-based platforms while teaching our local retailers how to use Retail self-help tools, trouble shoot web site and application outage reports, and document all calls. Each Specialist must ensure quality of service and positive customer/provider relationships by partnering with local retailers and helping all concerned parties solve a wide variety of problems.
Primary responsibilities fall into the following categories:
A successful Operations Specialist will have the following: