DISH

Business Operations Analyst - Delinquency

US-CO-Englewood
Job ID
2017-41323
Category
Customer Management

Summary

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.  Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.  We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider.  We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

 

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

 

We have a bold sense of pride, adventure, and desire to win – it’s in our DNA.  And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here.  We are DISH.

Job Duties and Responsibilities

The Business Operations Analyst will monitor current and newly developed operation policies, procedures, and systems in the DISH delinquency process.  Additionally, they will analyze current performance and procedures for improvement opportunities.

 

Primary responsibilities fall into the following categories:

  • Develops a thorough understanding of the DISH delinquency process, which involves the preventing accounts accruing unpaid balances and recurring delinquency and develops a thorough understanding of the DISH box retrieval process, which involves the identification and facilitation of retrieval of leased DISH assets
  • Monitors and reports on past due customers, while identifying areas of improvement by performing both quantitative and qualitative analysis
  • Works well as both an autonomous contributor and member of a larger analytical team, while also working with other departments on cross-functional projects
  • Works well with deadlines, while also being able to adapt well to change in a dynamic business environment
  • Evaluates performance against established metrics to determine acceptable levels of quality or efficiency for various business functions and units and manages the completion of projects that are broad in nature by following general guidelines and using creativity and resourcefulness to meet established goals
  • Prepares and delivers communications to facilitate changes in business policy, procedures, and system implementations and account exception audits and call monitoring to identify areas of improvement of business processes

Skills - Experience and Requirements

A successful Business Operations Analyst will have the following:

  • Bachelor's degree from four-year college or university; or equivalent combination of experience and education
  • Experience with analytical reporting, data analysis, troubleshooting, and making recommendations based off of gathered information
  • Experience using Microsoft (MS) Excel and Access
  • Natural curiosity to explore complex problems and offer well-though out solutions; ability to work in fast-paced environment
  • Experience with vendor relationships and management
  • Intermediate knowledge of SQL or proven ability to learn new technical skills as required preferred

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