DISH

Technical Support Engineer

US-CO-Englewood
Job ID
2017-41382
Category
Indirect Sales

Summary

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

 

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

 

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here. We are DISH.

Job Duties and Responsibilities

General Description

As a Technical Support Engineer, you'll use your technical knowledge to make sure the installation and on-going operation of DISH’s commercial installations are the best possible. Beginning with supporting the Sales Team with system knowledge and answering technical questions to deployment issues to post-installation product support, you’ll play a pivotal role to DISH’s success in the commercial market.

Experience

  • Experience working in and technical understandings of Linux OS and Windows OS
  • Experience supporting and debugging IP networks
  • Experience supporting sales and installation teams with troubleshooting data and/or video network deployments
  • Good to have, experience supporting QAM/RF networks

 

Job Roles

  • Provide technical support to installers experiencing in-field issues
  • Provide technical support during the sales process such as reviewing and responding to requests for proposals (RFP), pre-installation discussions between sales and the end customers, and challenges during installation
  • May assist the Commercial Product Team during development of certain products/solutions
  • May help develop and lead product trainings
  • Lite travel required

Skills - Experience and Requirements

A successful Technical Support Engineer will have the following:

 

  • A Bachelor’s Degree from a four-year college or university and at least three years of technical experience; or equivalent experience
  • 4-year degree computer science or engineering preferred, not required
  • A degree in business-related field, marketing and sales will be added bonus

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