Operations Manager, Vendor Management

Job ID
Direct Sales


DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


Opportunity is here. We are DISH.

Job Duties and Responsibilities

The Direct Sales team works to acquire new subscribers using a combination of telephone, chat and internet-based selling. As a part of the cross-functional team that includes Marketing and IHS(installations) Direct Sales works to ensure that DISH continues to grow profitably.  A Vendor Manager is ultimately responsible for maintaining relationships with and driving performance of several international and domestic sales call center operations. 

  • Responsible for relationship management with two to four international and domestic outsourced sales call centers
  • Responsible for performance management and implementation of strategic initiatives as they related to said call centers
  • Required to achieve targets related to key performance indicators (KPI’s).
  • Oversees hiring, training and recruiting needs in concert with vendor management and support teams
  • Provides daily leadership and communications to outsourced locations
  • Travel up to 75%

Skills - Experience and Requirements

  • Bachelor’s degree from a four-year college or university or other applicable experiences
  • 5+ years related experience in Telesales within a call center environment is required
  • 5+ years leadership/management or equivalent combination of education and experience
  • Must have excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
  • Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment


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