Business Operations Analyst

Job ID
Customer Management


DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


Opportunity is here. We are DISH.

Job Duties and Responsibilities

The Business Operations Analyst conducts needs based assessments for business enhancements and production support issues. Works with numerous DISH teams and management to identify and prioritize issues and to define and implement their solutions.


Primary responsibilities are described below:

  • Download, produce, and maintain external data files and input values into various files and reports in an efficient manner.
  • Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems.
  • Create ad-hoc reports as requested in a timely and accurate manner, assist manager with various tasks and items as needed.
  • Performs ongoing auditing to validate process successes and define requirements for needed enhancements to established processes.
  • Ability to document business requirements in a manner that is easy to understand by individuals inside and outside the department.
  • Manages solution execution, organizes deployment, and/or supports department actions as required.

Skills - Experience and Requirements

A successful Business Operations Analyst will have the following:

  • Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and 2+ years of related experience, or equivalent combination of education and experience.
  • Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, and VLOOKUP functions.
  • Experience with Agile methodology, writing features and user stories a plus.
  • Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments.
  • Proven history of successfully managing multiple, conflicting priorities and deadlines.
  • Flexible, innovative, and the ability to manage conflicting priorities in a fast paced, growth-oriented, and time-critical environment.


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