DISH

Operations Analyst III

US-CO-Englewood
Job ID
2017-41714
Category
Indirect Sales

Summary

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

 

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

 

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here. We are DISH.

Job Duties and Responsibilities

 

DISH has experienced significant growth in the commercial market over the past few years and expects to continue growing for many years.  While exciting, this has expanded the number of products being installed and partners needing support.  As an Operations Analyst III, you'll leverage technical knowledge and recommended installation practices of DISH’s commercial products to provide best-in-class technical support. 

 

Job Tasks

  • Provide Tier 1 and 2 technical support via phone, email, and WebEx/TeamViewer
  • Configure lab equipment to replicate field issues and diagnosis root causes  
  • Escalate unresolved issues to manufacturers for Tier 3 support
  • Design and perform regression (acceptance) tests for new software/hardware releases
  • Draft and maintain resources such as installation manuals, whitepapers, best-practices documents, etc.
  • May provide technical support during the sales process including helping review and respond to requests for proposals (RFP) and pre-installation discussions with the end customers
  • May assist the Commercial Product Team during development of certain products/solutions
  • May help develop and lead product trainings
  • Lite travel required

Skills - Experience and Requirements

Knowledge and Experience

 

  • Ability to learn new technologies and procedures quickly
  • Strong analytical, troubleshooting and problem resolution skills
  • Good verbal and written communication skills especially for explaining technical concepts to users at various levels of technical proficiency
  • Ability to multitask
  • Ability to prioritize workload and tasks
  • Can think logically, systematically yet also be creative and think “outside the box”
  • Effectively manages difficult or volatile situations
  • Basic understand of RF/QAM networking concepts not required but preferred
  • Basic understanding of IP networking concepts not required but preferred
  • Knowledge of Windows and Linux OS not required but preferred

 

Education and Qualifications

 

  • College degree required, Computer Science or Engineering degree preferred but not required
  • 2 years technical or engineering experience preferred

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