DISH

Field Quality Inspector

US-TX-Corpus Christi
Job ID
2017-41733
Category
DISH Network Services (DNS)

Summary

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

 

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

 

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here. We are DISH.

Job Duties and Responsibilities

The Quality Assurance Specialist is responsible for all QA training and execution in the specific region. Other responsibilities include:

  • Spot-check installations via telephone and physical customer visits to assess the quality of work being performed by local Satellite TV Installer / Technicians    
  • Responsible for identifying and resolving potential work quality issues to resolve customer satisfaction
  • Schedule customer appointments for Quality Assurance Inspections
  • Ensures adherence to quality assurance guidelines to ensure 100% customer/client satisfaction
  • Assist efforts to educate technicians on the latest products and applications to achieve high quality service
  • Responsible for monitoring and reporting to the management team any safety or performance issues regarding all installations

Skills - Experience and Requirements

A successful Quality Assurance Specialist will have the following:

  • Excellent written and verbal communication skills.
  • Basic computer skills; basic electronics and/or audio/video knowledge is helpful.
  • Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity
  • Must maintain an expert level understanding of satellite system technology and processes
  • Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 275 lbs.
  • Willingness to work flexible schedules including weekends, holidays and evenings
  • High school diploma or GED required; college or technical/vocational school a plus.

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