DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Responsibilities include operational analysis and reporting of real time call, chat and email traffic. Ability to provide support and direction to all owned & operated and outsource call center sites by monitoring operations via workforce management, real time, and other applications. Skillfully communicates with executive leadership on critical operational needs and possesses the ability to execute on those needs.
Business Operations Analyst will also have the ability to identify and implement innovative strategies and projects. This position interacts with all levels of enterprise and effectively works with internal departments, vendors of applications and outsourced sites.
Primary responsibilities will fall into the following categories:
A successful Business Operations Analyst will have the following: