DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Join our team of highly talented IT professionals responsible for managing the IT Operations of our outsourced call center vendors. We have outsourced call locations across North America and Asia that support our valued DISH customers and this position plays a critical role in ensuring we deliver an outstanding customer experience no matter where their call is taken. The position is focused on supporting the applications used by the call center agents. As such, the core responsibility is to be the subject matter expert regarding Dish call center applications and processes, how they are used in our outsourced call centers, and any technical issues that exist.
Primary responsibilities fall into the following categories:
A successful Business Analyst III will have the following: