DISH

  • Video Production and Content Specialist

    Location US-CO-Englewood
    Job ID
    2017-41911
    Category
    Sling
  • Summary

    Sling TV L.L.C. provides an over-the-top television experience on TVs, tablets, gaming consoles, computers, smartphones and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, T-Mobile, Sprint, Roku, Samsung, Netflix, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, Fox, ABC, NBC, HBO, AMC, A&E, EPIX, Cinemax, Starz, NFL Network, NFL Networks, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, Univision, and more. For spanish-speaker customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market.  And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households. 

     

    Sling TV is the #1 Live TV Streaming Service 

    (Based on the number of OTT households as reported by comScore as of April 2017)

     

    Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit www.Sling.com.

    Job Duties and Responsibilities

    The Sling Self-Help team is working to become an industry-leader in customer care. By coupling customer data with innovative digital service options, we strive to increase customer satisfaction while developing new methods for customers to help themselves. The Video Production and Content Specialist will be responsible for providing video and animated solutions for customers to be showcased on our online Help Center, social media accounts, and YouTube channel. As an integral part of the team, you will help shape the creative direction of our video content from concept to execution and be responsible for developing informative and innovative video content.

     

    Job Duties and Responsibilities:

    • Produce and maintain video content, that customers can use to self-serve, through all phases of the production cycle:
    • Pre-production: planning, shoots, sourcing content, etc.
    • Production: filming, screen capture, etc.
    • Post-production: editing, motion graphics, etc.
    • Translate common customer-reported issues into videos that help people resolve issues and better understand key features
    • Edit and optimize video content for clarity and accuracy, ensuring that everything we create is of the highest possible standards
    • Define, develop and manage relevant metrics and dashboards to track and improve performance
    • Use business intelligence to recommend, initiate, and manage projects that will help improve business processes and customer experience
    • Build close relationships with leadership and teams across the organization to ensure your work is aligned with all business activities

    Skills - Experience and Requirements

    A successful candidate will have the following:

    • Bachelor's degree and 3+ years of video production experience OR 5+ years of video production experience 
    • Ability to take technical content and make it easy for non-technical audiences to understand
    • Thorough knowledge of entire production lifecycle, including pre-production, audio and video recording, lighting, studio environments, editing, and content delivery
    • Ability to manage multiple projects at the same time in a fast-paced environment and adapt quickly to changing circumstances
    • An eye for detail, a strong sense of storytelling, and experience in the production of instructional content
    • Excellent communicator and ability to explain the reasoning behind your ideas and creative decisions, and respond to feedback quickly and effectively
    • Exceptional ability to collaborate with and influence both senior and junior colleagues to deliver goals
    • Understanding of Sling product and support options available to our users
    • Proficient in Adobe Creative Suite including Premier, After Effects, Illustrator, and Photoshop
    • Must submit a demo reel that clearly demonstrates visual work

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