DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
The Business Operations Analyst – Digital Engagement Business Intelligence will work within the Business Process and Technology (BPaT) group as a part of the Customer Experience Operations (CXO) organization and is responsible for building reports, KPIs, and dashboards to be used both internal and external to the department. This position will also be responsible for maintaining a data mart which will enable the team to design and build reports as well as prepare ad-hoc analysis in an efficient manner. This Business Operations Analyst will work directly with Subject Matter Experts (SMEs) to suggest improvements to their products to help increase digital engagement and increase customer satisfaction. Additionally, this role will be involved in preparing and delivering in-depth analysis of diverse topics with the intent of providing useful actionable information to executive leadership, especially around our self-service tools effectiveness.
Primary responsibilities fall into the following categories:
A successful Business Operations Analyst will have the following: