DISH

  • Operations Program Manager

    Location US-CO-Englewood
    Job ID
    2017-41949
    Category
    DISH Network Services (DNS)
  • Summary

    DISH supports 135+ In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands.

    Job Duties and Responsibilities

    Our Fulfillment Triage Program Manager acts as a liaison between our In-Home Services (IHS) teams and our Triage Specialists, primarily focused on our non-Satellite TV fulfillment services.  This role combines technical skills (data analysis, process improvement, overall program efficiency monitoring), with soft skills (internal/external communication, interdepartmental collaboration, significant organization) to support this growing aspect of our business!

     

    You’ll be working externally with our various vendors to understand their needs and help provide real-time fixes or alterations to current processes, and internally to help apply the changes and technology needed to exceed our customers expectations.

     

    #LI-DP1 Englewood, CO  

    Skills - Experience and Requirements

    Successful Fulfillment Triage Program Manager applicants have the following:

     

    • Bachelor's degree from a four-year college or university strongly preferred - Mathematics, Finance, Economics, and/or Industrial Engineering focus a plus.
    • Apply objective, analytical, and orderly thinking to the analysis of complex problems.
    • Ability to communicate to both internal and external executives, suggests innovative business solutions, and develops real-time fixes to customer impacting issues.
    • Proficient use of MS Excel, Access, and PowerPoint; SQL and VBA a plus.
    • Significant internet knowledge and usage a plus.
    • Ability to recognize demand patterns by request type, geography, and seasonality, as well as attention to detail.

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