DISH supports 135+ In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands.
Our Fulfillment Triage Program Manager acts as a liaison between our In-Home Services (IHS) teams and our Triage Specialists, primarily focused on our non-Satellite TV fulfillment services. This role combines technical skills (data analysis, process improvement, overall program efficiency monitoring), with soft skills (internal/external communication, interdepartmental collaboration, significant organization) to support this growing aspect of our business!
You’ll be working externally with our various vendors to understand their needs and help provide real-time fixes or alterations to current processes, and internally to help apply the changes and technology needed to exceed our customers expectations.
#LI-DP1 Englewood, CO
Successful Fulfillment Triage Program Manager applicants have the following: