DISH

Operations Program Manager

Location US-CO-Englewood
Job ID
2017-41949
Category
DISH Network Services (DNS)

Summary

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

 

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

 

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

 

Opportunity is here. We are DISH.

Job Duties and Responsibilities

Our Fulfillment Triage Program Manager acts as a liaison between our In-Home Services (IHS) teams and our Triage Specialists, primarily focused on our non-Satellite TV fulfillment services.  This role combines technical skills (data analysis, process improvement, overall program efficiency monitoring), with soft skills (internal/external communication, interdepartmental collaboration, significant organization) to support this growing aspect of our business!

 

You’ll be working externally with our various vendors to understand their needs and help provide real-time fixes or alterations to current processes, and internally to help apply the changes and technology needed to exceed our customers expectations.

 

#LI-DP1 Englewood, CO  

Skills - Experience and Requirements

Successful Fulfillment Triage Program Manager applicants have the following:

 

  • Bachelor's degree from a four-year college or university strongly preferred - Mathematics, Finance, Economics, and/or Industrial Engineering focus a plus.
  • Apply objective, analytical, and orderly thinking to the analysis of complex problems.
  • Ability to communicate to both internal and external executives, suggests innovative business solutions, and develops real-time fixes to customer impacting issues.
  • Proficient use of MS Excel, Access, and PowerPoint; SQL and VBA a plus.
  • Significant internet knowledge and usage a plus.
  • Ability to recognize demand patterns by request type, geography, and seasonality, as well as attention to detail.

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