DISH

Field Quality Inspector

US-OK-Tulsa
Job ID
2017-41954
Category
DISH Network Services (DNS)

Summary

DISH supports more than 150 In-Home Service (IHS) offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services.

Job Duties and Responsibilities

What’s in it for you?

  • $42,409.65 starting salary
  • DISH provides our technicians with paid training, uniforms, cutting edge tools, a fuel card, and a vehicle
  • Highly independent work with unparalleled promotional opportunities
  • Comprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement

 

The Quality Assurance Specialist is responsible for all QA training and execution in the specific region. Other responsibilities include:

  • Spot-check installations via telephone and physical customer visits to assess the quality of work being performed by local Satellite TV Installer / Technicians     
  • Responsible for identifying and resolving potential work quality issues to resolve customer satisfaction
  • Schedule customer appointments for Quality Assurance Inspections
  • Ensures adherence to quality assurance guidelines to ensure 100% customer/client satisfaction
  • Assist efforts to educate technicians on the latest products and applications to achieve high quality service
  • Responsible for monitoring and reporting to the management team any safety or performance issues regarding all installations #CB2

Skills - Experience and Requirements

A successful Quality Assurance Specialist will have the following:

  • Excellent written and verbal communication skills.
  • Basic computer skills; basic electronics and/or audio/video knowledge is helpful.
  • Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity
  • Must maintain an expert level understanding of satellite system technology and processes
  • Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 275 lbs.
  • Willingness to work flexible schedules including weekends, holidays and evenings
  • High school diploma or GED required; college or technical/vocational school a plus.

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