DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
As a member of the In-home Services executive leadership team, the Head of Training is responsible for developing and leading a comprehensive strategy for delivering training across corporate and field teams. S/He leads the organization in the creation of training programs, materials, and the use of technology and best-in class training practices.
The Head of Training leverages analysis of ongoing programs in order to ensure that quality training is provided to business groups and that there is a constant improvement in programs and initiatives. S/He is required to work closely and in collaboration with various business unit leaders and employees in developing unique and effective training solutions.
Objectives and Responsibilities of the Head of Training
Leadership: The Head of Training is the department leader for the team comprised of several field training locations and a corporate content development and leadership development teams. This person provides direction and development of new hire training, on-going up training, and leadership development programs within In-home Services organization.
Strategy: The Head of Training plays a lead strategic role, overseeing the entire training team which includes the creation of content, e-learning, collateral and other training materials that will impact training as well as the field training team that facilitates training for new hire and skill certifications. In this capacity, the Head of Training also drives the development of programs that incorporate overall business objectives such as the organization's financial goals. S/He is also responsible for the technology platforms that are used to deliver training.
Collaboration: The Head of Training plays a highly collaborative role where s/he builds solid cross-functional relationships with business leaders across the entire company. S/He partners with the leadership team to determine program priorities, effectiveness, roll-out plans, set program deadlines, and ROI analytics.
The Head of Training collaborates with departmental heads and managers, in order to identify areas that require training, and also to develop program requirements unique to each department. S/He works closely with key stakeholders in addressing gaps in the overall training mission.
Analytics: The Head of Training plays an analytical role where s/he conducts current and ongoing strategic assessments of business-wide training and development programs and initiatives. In this capacity, s/he is tasked with the creation of testing and evaluation processes of the effectiveness of training programs.
The Head of Training measures program delivery quality, which ensures continuous improvement, maintenance, and adjustment in program delivery approaches accordingly in order to maintain pace with business growth.
Knowledge: The Head of Training is responsible for maintaining knowledge in the department, keeping it up to date with the latest training practices, trends, and technology. The Head of Training models best practices in order to ensure maintenance of top notch training programs, which implies top notch performance.
A successful Head of Training and Development will have the following:
Ability to effectively respond to and interact with all levels of organizational staff. Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills.
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical and non-technical instructions and deal with several abstract and concrete variables.