Credit Analyst

Location US-CO-Englewood
Job ID
Customer Management


DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


Opportunity is here. We are DISH.

Job Duties and Responsibilities

This position will work on the Billing & Credit team as a Business Operations Analyst on the Credit & Identity Theft Team responsible for tracking, measuring, monitoring and reporting performance of existing credit processes.  Additionally, this role has the potential to be involved in various departmental projects having impacts across the entire qualifications process.  Attention to detail and willingness to fully understand existing processes are required.  The successful Business Operations Analyst candidate will possess the ability to perform the following:

  • Prepare, produce and validate daily, weekly and monthly specifically to measure, monitor and alert the business regarding unforeseen shifts in the credit qualification process. Validate all data, links and formulas to eliminate calculation errors. Ability to escalated issues as required is paramount.
  • Download, produce and maintain external vendor data files, internal qualification databases and input values into various files and reports in an efficient manner. Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact.
  • Serve as a Subject Matter Expert and fully understand internal and external business rules as they related to the credit qualification process.
  • Analyze, identify and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine task, procedures and reports.
  • Analysis of daily qualification data to determine areas of improvement to increase potential subscriber activations.
  • Quantify impact of proposed credit policy changes in terms of relevant business metrics and manage multiple daily and ad hoc projects by developing and delivering on well-established project timelines and milestones.


Skills - Experience and Requirements

A successful Credit Analyst will have the following:

  • Bachelor's degree, preferably in Industrial Engineering, Finance, or Business; or equivalent combination of education and experience. 
  • Strong business, analytical, and/or marketing experience; strong skills in MS Office Suite (especially in Access, Excel and PowerPoint, SQL is not required, but beneficial). Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions and exposure to Macros.
  • Excellent communication skills (oral and written) with the ability to communicate and interact cross-functionally with multiple levels of management.
  • Excellent organization and time-management skills; results oriented, strong sense of urgency, proactive and flexible.


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