DISH

  • Lead UX Designer

    Location US-CO-Englewood
    Job ID
    2018-42660
    Category
    Customer Service Center (CSC)
  • Summary

    DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

     

    Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

     

    We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

     

    Opportunity is here. We are DISH.

    Job Duties and Responsibilities

    The Customer Experience Journey Team operates cross-functionally with other departments in the enterprise. Each journey focuses on a particular part of the customer experience. By mapping the journey from the customers’ perspective, we can tell a story that highlights areas of opportunity and links value to each of them. After further analysis the team hosts brainstorming workshops with executive representation from each department. The ideas resulting from these workshops are then considered for pilot testing and eventually implementation.

     

    Responsibilities

    • Leads the user experience and interface efforts as part of a cross-functional agile Customer Journey Team, ensuring the delivery of a high-quality product for end users, manage other designers as necessitated by team growth
    • End-to-end design, including discovery, research, ideation, concept development, detailed design, prototypes and user validation
    • Create product prototypes, wireframes, storyboards, sitemaps, screen flows and usage scenarios
    • Will work simultaneously with several Journey Leads at different points in journey lifecycles to define both long and short-term vision and roadmaps for digital products
    • Collaborating with the Journey team and other departments to assess user feedback and activity, and iterating to enhance the user experience
    • Outstanding communication skills; ability to synthesize data quickly and tailor information for a wide spectrum of audience, ranging from executive leadership to call center agents on the frontline

    Skills - Experience and Requirements

    A successful Customer Experience Designer will have the following:

    • Bachelor's degree from four-year college or university; or at least four years of related experience and/or training; or equivalent combination of education and experience.
    • 3+ years of experience as a UI/UX designer with digital products, including mobile, 3+ years of experience with agile methodology
    • Extensive experience prototyping, diverse research, software development as part of an Agile delivery team, strong hands on skills with suite of design creation technologies (Adobe Creative, Prototyping tools like InDesign or Azure etc), planning and conducting user research, user testing, A/B testing and rapid prototyping
    • Strong communication skills with the ability to articulate and optimize design based on the value to the user and the business
    • Ability to think both strategically and tactically, to work effectively in a team setting including synthesizing abstract ideas into concrete design implications
    • Iterative design skills: incorporating feedback quickly into low fidelity iterations

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