• Video Systems Supervisor

    Location US-AZ-Gilbert
    Job ID
  • Summary

    DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.  Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.  We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider.  We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


    Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


    We have a bold sense of pride, adventure, and desire to win – it’s in our DNA.  And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


    Opportunity is here.  We are DISH.


    Job Duties and Responsibilities

    Dish is seeking a talented and technical Video Systems Supervisor at the Gilbert, AZ uplink to supervise an engineering and operations staff responsible for the design, architecture, and management of a dynamic video compression system. The team is responsible for the entire video encoding and multiplexing infrastructure and works to ensure content quality meets or exceeds specifications and customer expectations. Compression engineers work across multiple departments to resolve concerns with audio and video quality, signal handling, encryption, specialized hardware and transmission.


    Primary responsibilities fall into the following categories:


    • Provide development, training, and coaching to each team member to promote continued growth in chosen career path.  Aide in the development of individual career plans to provide realistic goals and hold accountable.
    • Continuously innovate new ways to achieve team and company goals.  Solicit feedback where applicable.
    • Oversee day to day operations, escalations, ticketing, and communications with supporting departments and management.


    • Review, process, and approve department documentation.  This may include Standard Operating Procedures, Configuration Change Requests, etc.
    • Identify system and workload priorities to appropriately assign tasking.  Must be willing to update plan as conditions/priorities may require change in a dynamic system.
    • On call responsibility to support on site staff on escalations and guidance of system related issues and troubleshooting activities.
    • Become knowledgeable on systems to provide guidance, direction, and training on all systems and procedures.  Applicable systems include: Linux, Windows Server, VMWare, Cisco, Harmonic, Sencore.

    Skills - Experience and Requirements

    A successful Senior Supervisor will have the following:

    • Bachelor's degree in a related field with or equivalent combination of experience and education.
    • 3 or more years of supervisory experience in a technical operations environment.
    • 3 or more years of experience in end-user support in information systems, software, network, or video.
    • Ability to stand or walk for a sustained amount of time.
    • Ability to lift and rack equipment weighing up to 50 pounds to any position in a rack.  This may include above head or below knees.
    • Ability to work a rotating shift as assigned, as dictated by the needs of a 24/7 operation.
    • Ability to respond to audible and visual alarms and alerts and to monitor/troubleshoot any type of adult content without objection

    Preferred Qualifications:

    • Knowledge or familiarity with video compression systems or satellite TV systems.
    • Ability to read, analyze, and interpret data so that trends can be recognized before they become a customer-impacting issue.
    • Ability to interpret and write technical documentation, standard operating procedures, work flows, and signal paths.
    • Ability to communicate clearly and concisely with customers, staff and coworkers.



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