DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
The Business Operations Manager position will lead the Digital Customer Care and CS Tools Teams within the CS / Sling Skill organization. As a Business over these two groups, you and your teams play a key role in ensuring that CXO agents have the proper tools to be successful in their jobs, and that customers are highly satisfied in their experience interacting with DISH. Your role contributes directly to our company goals of #1 in Customer Experience as well as Best Team.
In both roles, you will work frequently with other managers on the CS and Sling skill teams, as well as with partners in IT, Retention, Programming, and others.
Primary job functions include:
A successful Business Operations Manager will have the following: