DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
To learn more about our IT organization please visit http://explorethefuture.dish.com
DISH is constantly striving to gain efficiencies across our many lines of business. This allows us the opportunity to investigate, design, and implement new technologies that allow our business to optimize their workforce. Because of our team’s close integration with these business units we are responsible for leading these initiatives.
The Principal Technical Admin will be responsible for support of the Cisco Unified Contact Center Enterprise (UCCE) environment. They will be fluent in the understanding of infrastructure integration between the UCCE – ICM (Intelligent Call Manager) components in a large, multiple call center deployment. They will also support everyday operations, which will include documentation, monitoring and resolution of call routing issues.
Duties will include:
Team members share a weekly on-call rotation that consists of one week backup followed by one week of primary.
Daily tasks will consist of working with business counterparts to develop new strategies, collaborating with vendor and internal teams to implement approved projects, troubleshooting and maintaining supported infrastructure, and facilitating knowledge transfer to peers through training and documentation.
Education and Experience:
Skills and Qualifications: