DISH

  • Business Operations Analyst – Sales/Retention

    Location US-CO-Englewood
    Job ID
    2018-44155
    Category
    Sales
  • Summary

    The Business Operations Analyst Role is responsible for managing several programs that are critical to the success of Direct Sales, the National Sales Partner, and National Accounts Sales Channels, Customer Retention, and DISH Movers. This represents 75% of customer acquisition at DISH, as well retention and movers. This is a role with great responsibility and a huge opportunity for growth.

     

    The Analyst will be responsible for ad hoc and recurring report creation and analysis for the channels named above. This duty will include partnering with internal teams that maintain our operational sales data and use standard reporting tools (Tableau, Excel, SQL) to access and compile data.

     

    The ideal individual for this role can think critically, learn quickly, and be able to combine data analytics with business acumen.

    Job Duties and Responsibilities

    • Read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
    • Prepare, produce, and validate daily, weekly, and monthly reports specifically to measure, monitor, and alert the business in cases of unforeseen spikes, dips, trend changes
    • Creation of formal and informal communications to all levels of a Fortune 200 Sales Department
    • Identifying opportunities for improving existing business processes and implementation of change
    • Perform special projects, research, analysis, and presentations at the request of senior Dish Network leadership
    • Ability to partner with multliple business units to provide a deep technical understanding of the data that drives performance

    Skills - Experience and Requirements

    • Locate and weave together data sources, validate the accuracy of the data, and build reporting for all levels of management within sales and retention.
    • Design and implement reporting alerts to monitor for unforeseen spikes, dips, or trend changes in key business metrics
    • Analyze and interpret trends in metrics to make recommendations for business improvement
    • Define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
    • Collaborate with multiple business units to provide a deep technical understanding of the data that drives performance
    • Perform special projects, research, analysis, and presentations at the request of senior DISH leadership
    • Manage a heavily-utilized Tableau Server site
    • BA/BS in a business or STEM field (information systems, math, finance, accounting) or comparable experience
    • Proven initiative; motivated self-starter with ‘can-do attitude
    • Tableau and SQL skills preferred; Python and/or R experience a plus
    • Strong analytical thinking and problem-solving skills; familiar with relational database concepts
    • Attention to detail
    • Excellent communication, presentation, and documentation skills
    • Ready and excited to learn and continue to develop professional talents and skills that will enable growth into future positions within the organization

     

     

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