DISH

  • Operations Supervisor

    Location US-WY-Cheyenne
    Job ID
    2018-44243
    Category
    DT Uplink Management
  • Summary

    DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.  Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves.  We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider.  We are doing it again with the launch of the first live, internet-delivered TV Service – Sling TV, that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

     

    Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

     

    We have a bold sense of pride, adventure, and desire to win – it’s in our DNA.  And we’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

     

    Opportunity is here.  We are DISH.

    Job Duties and Responsibilities

    Dish Technologies Digital Broadcast Centers provide advanced online video delivery and satellite video delivery for broadcasters and pay-TV operators across North America. Through our network of uplink centers, these world-class facilities are also home to Dish’s 24/7 traffic, technical operations, and satellite access centers. This team is comprised of experienced professionals dedicated to providing customers with an unparalleled level of service delivering content and programming to over 13 million subscribers every day.

     

    DISH is seeking an Operations Supervisor to join the Technical Operations Center (TOC). The TOC is a fast-paced, television programming environment where the operations team is responsible for monitoring, escalating and documenting the quality of all video services that are re-distributed to customers. 
     
    The Operations Supervisors provide the required leadership, oversight and training of subordinate technicians on a daily basis by mastering all operational TOC tasks. They coordinate operational activities, delegate tasks and balance workloads of subordinate positions. The Operations Supervisor is responsible for day-to-day activities within their department and ensures on-air signal integrity.

    Primary responsibilities fall into the following categories:

    • Act as advisor to TOC management, assisting with management decisions and activities
    • Direct subordinates in completion of responsibilities using established guidelines, policies and procedures
    • Train, mentor, evaluate and counsel direct reports
    • Perform deep level investigations and analyze system and service outages or discrepancies, to continuously improve department processes and procedures that impact the quality of product and services.
    • Use character generators and on-air routers to provide customer messaging and content restoration
    • Understand the role that each uplink department plays in the delivery of programming

     

     

    Skills - Experience and Requirements

    The successful Operations Supervisor will have:

    • Bachelor's degree in a related field with 0 - 2 years of work experience in an operations or engineering environment or equivalent combination of leadership experience and education
    • Solid experience addressing and resolving conflicts on a team
    • The ability to monitor services that include adult content without objections
    • The ability to work any shift as assigned, including overnight shift, according to the needs of the business
    • Command of the English language and solid communication skills

    Preferred Qualifications:

    • Demonstrated ability to coordinate and lead team efforts and to effectively interact with functional peer groups. 
    • The ability to gain cooperation of others through mutual respect and demonstrating good listening skills.

     

     

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