• Business Operations Analyst - Payment Operations

    Location US-CO-Englewood
    Job ID
    Customer Management
  • Summary

    DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


    Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


    We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


    Opportunity is here. We are DISH.

    Job Duties and Responsibilities

    The Business Operations Analyst is responsible for tracking, measuring, monitoring, and reporting performance data. Additionally, this role will be involved in providing recommendations on how to improve the process or change the performance results directly relating to how we process payments, pay refunds and fight chargebacks. When recommendations are approved, this person will play a role in implementing the processes.


    Primary responsibilities fall into the following categories:

    • Identify trends in payment, refund and chargebacks and use trending to make strategic business decisions
    • Prepare, produce, and validate daily, weekly, and monthly reports  measuring, monitoring, and alerting the business regarding unforeseen shifts in the performance. Maintain external data files and input values into various reports in an efficient manner
    • Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact
    • Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and using discretion to determine the methods to meet established goals
    • Create ad-hoc reports as requested in a timely and accurate manner, assist senior manager with various tasks and items as needed, comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude

    Skills - Experience and Requirements

    A successful Business Operations Analyst will have the following:

    • Bachelors Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience
    • Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
    • Experience with SQL or Microsoft Access is a plus
    • Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint)
    • Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments


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