DISH

  • Business Operations Analyst- Sling TV

    Location US-CO-Englewood
    Job ID
    2018-44570
    Category
    Sling
  • Summary

    Sling TV L.L.C. provides an over-the-top television experience on TVs, tablets, gaming consoles, computers, smartphones and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, T-Mobile, Sprint, Roku, Samsung, Netflix, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, Fox, ABC, NBC, HBO, AMC, A&E, EPIX, Cinemax, Starz, NFL Network, NFL Networks, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, Univision, and more. For spanish-speaker customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market.  And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households. 

     

    Sling TV is the #1 Live TV Streaming Service 

    (Based on the number of OTT households as reported by comScore as of April 2017)

     

    Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit www.Sling.com.

    Job Duties and Responsibilities

    Skills, Requirements, Experience:

    • Identify emerging issues that affect our consumers. This includes incidents on user platform/ applications, call centers and social media.
    • Work with teammates in the Command Center to solve problems both effectively and efficiently
    • Develop and maintain dashboards, performance scorecards and platform KPIs.
    • Participate in defining, designing and constantly improving the customer experience.
    • Communication, both verbal and written, across all levels of the organization
    • Identify key stakeholders as issues and improvement opportunities arise; these groups include but are not limited to executives, customer care, marketing, operations, product management and sales.
    • Collaborate with these stakeholders to drive emerging issues to resolution.
    • All communications must be handled in a timely fashion with a sense of emergency, with the right amount of detail to the right individuals.

    Skills - Experience and Requirements

     A successful candidate will have the following:

    • Bachelor’s degree from four year college or university OR 2 to 4 years of work experience OR a combination of education and work experience
    • Strong communication skills
    • Strong attention to detail
    • Excellent Excel skills (Pivot tables, advanced formulas, etc. is a plus)
    • Flexibility to work in a multi shift environment, specifically third shift 

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