Sling TV L.L.C. provides an over-the-top (internet delivered) television experience on TVs, tablets, gaming consoles, computers, smartphones, smart TVs and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, Roku, Samsung, LG, Comcast, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, Fox, NBC, HBO, AMC, A&E, EPIX, Cinemax, Starz, NFL Network, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, and more. For Spanish-speaking customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market. And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households.
Sling TV is the #1 Live TV Streaming Service Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit www.Sling.com. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here.
International Customer Experience Lead
The International Customer Experience Lead (ICEL) has responsibility for providing planning and analysis of the International customer journey for both DISH & Sling. This role will focus on developing and implementing the strategy for improving the customer experience at various points in the customer life-cycle. This role will work with the brand team to understand the unique needs of each of our customer segments, build customer offers that promote customer acquisition and retention efforts, and develop appropriate customer touch points to help improve service loyalty. Cross-functional teams include; Customer Service Centers, Retention, Business Planning, Digital Marketing, Brand, Analytics, and Operations Teams.
Roles and responsibilities may include:
Strategic business planning and customer behavior and market analysis
A successful International Customer Experience Lead will have the following: