DISH

  • Master Service Consultant - Appliance Repair

    Location US-SC-Summerville
    Job ID
    2018-45439
    Category
    DISH Network Services (DNS)
  • Summary

    DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

     

    Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

     

    We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

     

    Opportunity is here. We are DISH.

    Job Duties and Responsibilities

    If it’s broken, you know how to fix it. You’ve made a career out of fixing the things you use.

     

    Come join our team of Master Service Consultants, who are experts in the field of appliance repair. The Master Service Consultants are a team of subject matter experts on appliance repair, who support our Triage Call Center and Field Service Technicians, designed to ensure we verbally diagnose and assess customer issues prior to making a home visit for the repair work.

     

    At DISH, we understand Field Service. We’ve pioneered it by being tuned in to our customer’s needs.  We are taking our Service Technician fleet to the next level and with the help of our Master Service Consultants, we can get the job done right the first time with each home appliance repair we make.

     

    You provide the experience, we’ll provide:

    • $25 - $30/hr and above, depending on experience and knowledge base
    • The opportunity to apply all the technical knowledge you’ve gained throughout your career, in a consultative and coaching position
    • Rewarding work with an opportunity to help build the foundation of our growing team
    • Comprehensive benefits package including complimentary DISH Network service, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement

    Skills - Experience and Requirements

    A successful Master Service Consultant will have the following:

    • 5+ years of Appliance Repair or other Service Industry experience, with excellent written and verbal communication capability
      • Section 608 Technician Certification preferred
    • High energy, resourcefulness, and strong multi-tasking ability
    • Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity
    • Analytical capability and intuitiveness; ability to follow logic and make the instinctive leap to a solution; problem solving, and critical thinking skills are essential
    • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
    • Strong sense of professionalism and active listening skills
    • Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

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