• Product Specialist I

    Location US-CO-Englewood
    Job ID
    Indirect Sales
  • Summary

    DISH is a Fortune 250 company with more than $14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


    Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


    We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


    Opportunity is here. We are DISH.

    Job Duties and Responsibilities


    DISH Business has experienced significant growth in the commercial market over the past few years and expects to continue growing.  While exciting, this adds complexity and challenges to our business.  As a Product Specialist, you'll play a critical role in the continued growth of the DISH Business team.  The product management team develop and support a variety of existing and new video and internet related technologies.  We’re looking for someone who is familiar with basic RF/QAM video and/or networking concepts and has the drive to learn more.  If you like figuring out how products work and often ask how you can make products better or you are obsessed with improving the customer experience then this role is for you!


    As a Commercial Product Specialist you will be responsible for assisting with product ideation, definition, creation, and roadmap.  You’ll work cross functionally with marketing, operational implementation, and forecasting teams. As a valuable member of the team, your work efforts and products will help the DISH Business team drive value and growth with emphasis on building subscriber activations, reducing churn through implementing products and enhancements.


    As a Commercial Product Specialist you will serve as the internal and external champion for the Commercial organization. Your day to day will be assisting in managing internal and external relationships to deliver product roadmap requirements. Responsibilities include identifying and analyzing industry and market trends, analyzing and synthesizing internal data and processes, identifying products to meet new markets, and cross functional coordination within Dish and with external vendors. You should be comfortable communicating within all areas of the company as well as with external partners and vendors.


    Primary duties and responsibilities include:

    • Research, interpret and analyze current market and industry trends and competitive environment for the purpose of defining new portfolio of products and services and outlining a clear roadmap.
    • Support roadmap recommendations to management including the launch of new features, products and services.
    • Execute Commercial business strategy specifically connected to product development and enhancements.
    • Assist in the planning, development, design, and implementation of assigned program or product launch across development teams (Manufacturing, IT, operations, retention, sales, marketing, customer support and fulfillment, etc.).
    • Support vendor relationships to ensure road map requirements are met.
    • Monitor product performance and stability and outline corrective measures as needed.

    Skills - Experience and Requirements


    Successful Commercial Product Specialist typically have the following:

    • A minimum of 2 years of business analysis and/or product development experience. Bachelor's degree from four-year college or university; or two years related experience and/or training; and four plus years of experience; or equivalent combination of education and experience.
    • Ability to learn quickly, prioritize and work under pressure, and adapt to a rapidly changing environment and demonstrate a sense of urgency.
    • General understanding of market trends, emerging technology, provider offerings, and relationships.  An understanding of LAN and WAN networking concepts, routing protocols, TCP/IP and VoIP is a plus.
    • Exceptional analytical skills and ability to solve ambiguous problems and deliver results in spite of challenges.
    • Excellent communication, presentation, organizational and project management skills.
    • Knowledge of business principles as well as a technical acumen and ability to synthesize new technology concepts at a fast pace.
    • Ability to read, analyze and interpret business periodicals, technical procedures or government policy.


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