DISH

  • Product Operations Manager - SlingTV

    Location US-CO-Englewood
    Job ID
    2018-45952
    Category
    Sling
  • Summary

    Sling_logo

    Sling TV L.L.C. provides an over-the-top (internet delivered) television experience on TVs, tablets, gaming consoles, computers, smartphones, smart TVs and other streaming devices. Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, Roku, Samsung, LG, Comcast, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content. Featured programmers include Disney/ESPN, Fox, NBC, AMC, A&E, EPIX, Starz, NFL Network, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, and more. For Spanish-speaking customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S. Hispanic market.  And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.S. households. 

     

    Sling TV is the #1 Live TV Streaming Service  Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers. Visit www.Sling.com. We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

    Job Duties and Responsibilities

    The Product Operations Manager at Sling TV works cross functionally with multiple teams and helps shape products/solutions using the voice of the customer. They are relentlessly focused on driving a stellar customer experience for the millions of people using Sling TV, partnering with Product Management, Command Center Operations and Customer Experience teams to enhance the product experience, and increasing internal team efficiency by driving bug fixes, resolving issues and improving customer engagement. A blend of detective work, influencing and analytics make this a unique and exciting role that will provide an opportunity to work with multiple teams (e.g., Product, Marketing, Operations, Analytics, PR) across the company.

    Job Duties And Responsibilities

    • Manage a team focused on resolving customer issues, driving bug fixes and using data to drive customer pain point resolution
    • Gather key customer insights and feedback and work with the Product team to influence the roadmap/prioritization of potential product changes if issues cannot be fixed by quick bug fix cycles
    • Collaborate with business partners (Marketing, Customer Service, IT, Product, Engineering) and vendors to build solutions that will drive business success
    • Aggregate and analyze customer issues using internal tools, customer surveys, and queries of all available data sources to gather user insights
    • People Management - Develop and coach team members and help them achieve their own career goals

    Skills - Experience and Requirements

    A Successful Candidate Will Have The Following

    • Bachelor's degree from four-year college or university, MBA preferred; Minimum four years of product operations experience and experience managing a team; or equivalent combination of education and experience
    • ‘Customer first’ mindset with a strong bias for action and delivering results
    • Confidence using data to drive decisions and outcomes - experience in gathering business insights and identifying trends from data, including a combination of data from multiple sources.
    • Ability to build relationships with key stakeholders and vendors with proven experience gaining results through influence

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.