• Process Improvement Analyst

    Location US-CO-Englewood
    Job ID
    DISH Network Services (DNS)
  • Summary

    Intelligence. Creativity. Innovation. These are the things you’ll find at DISH Network, the pioneer in television entertainment. Supporting over 150 DISH In-Home Services (IHS) facilities and centers across the country, as well as 3rd Party Providers nationally, the IHS organization encompasses thousands of talented and dedicated employees who deliver exceptional service to our customers.  One of the ways we accomplish this is by deploying our dynamic fleet across the nation and in customer's homes. 

    Job Duties and Responsibilities


    A Continuous Improvement Analyst on the Process Improvement team has a prodigious impact to DISH’s operations and profitability by delivering large scale projects and driving results through detailed analysis and developing improvement plans as those projects mature.  We need someone who drives results through the organization and is able to quickly identify improvement opportunities and solutions – while seamlessly communicating back to our field operations partners. 


    Specific responsibilities include:

    • Designs and implements changes to field processes that improve results and reduce cost
    • Coordinates with a variety of business units to develop, test and refine new business processes / practices. 
    • Leverages data to drive continuous improvement in areas such as productivity, repair rates, quality, customer service, and sales.
    • Teaches back lessons learned and key findings to department with recommendations for changes and updates for training.
    • Creates a roadmap for tools and technology needed to ensure improvement to our customer and technician experience.

    Skills - Experience and Requirements


    A successful Continuous Improvement Analyst will have the following:

    • Bachelor's degree from four-year college or university; Six Sigma/Lean experience a plus.
    • Ability to work with cross-functional teams to perform process analysis, improvement and implementation on a national scope.
    • Exceptional analytical, creative, technical project management and interpersonal skills, along with an intense customer focus.
    • Extensive knowledge of Microsoft Office Suite; SQL, Python or any analytical tool experience a plus.
    • Tactful communication (written and presentation) style; need to have the ability to create a story and value proposition, develop presentations, and present in front of internal/external clients, as well as frontline to executive levels.
    • Experience leading by influence, and success in being a driver of change in an organization.
    • Demonstrated ability to think creatively, deal with ambiguity, and manage changing priorities.


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