DISH

  • Digital Product Manager

    Location US-CO-Englewood
    Job ID
    2019-46698
    Category
    Customer Service Center (CSC)
  • Summary

    DISH is a Fortune 250 company with more than $14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

     

    Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

     

    We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

     

    Opportunity is here. We are DISH.

    Job Duties and Responsibilities

    The Business Operations Analyst – Digital Customer Experience works within the larger Customer Experience Operations (CXO) department and is responsible for eliciting vision, scope, and requirements for the existing customer website, www.mydish.com. With over 5 million unique visits per month, www.mydish.com serves to provide the optimal experience by being a critical tool for DISH customers to complete necessary transactions and by being a primary marketing avenue to promote the incredible value and benefit DISH offers with its service. An ideal candidate will have a proven track record of delivering results and creating the best experience through having a customer-centric mindset, analytical prowess, an innovative attitude, and collaborative spirit.

     

    Primary responsibilities fall into the following categories:

    • Leading the ongoing endeavor to ensure mydish.com is always up-to-date with critical enterprise initiatives and content that is always relevant and meaningful to the customer. This may include supporting 200+ requests per month and ensuring mydish.com impacts are accounted for and fully understood by stakeholders 
    • Serving as the key account manager to foster strong relationships and collaborate with other business partners and internal creative agency to build compelling web content that that drives campaigns to meet desired business outcomes 
    • Collaborating with DISH IT to build and enhance the infrastructure that allows us to execute on web projects, including documenting requirements for new and enhanced web functionality 
    • Ensuring mydish.com is an industry leader in providing a customer experience that is intuitive, enjoyable and easy by incorporating web and UI/UX best practices, innovative pilots, and smart marketing 
    • Analyzing quantitative and qualitative data to identify issues or trends, meet goals (KPIs), and propose new ideas 
    • Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position. 

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    Skills - Experience and Requirements

    A successful Business Operations Analyst will have the following:

    • Bachelor's degree from four-year college or university; or at least four years related experience and/or training; or equivalent combination of education and experience 
    • Experience in managing multiple projects simultaneously from requirements gathering through implementation following the Agile development methodology preferred 
    • Strong/advanced skills in MS Office Suite and Microsoft Project (especially in PowerPoint and Excel); working knowledge of HTML, CSS, and JavaScript, as well as basic IT architecture and programming preferred 
    • Strong business, analytics, communications, and/or marketing experience with solid understanding of web analytics and SEO techniques 
    • Ability to interact with and communicate effectively with a large spectrum of different stakeholders, including IT personnel, senior business executives, and technology vendors 
    • Ability to work in a fast-paced, constantly-changing environment while handling different situations and tasks with minimal direct oversight from management. Applicant must be comfortable working without direct supervision and be internally motivated to seek out projects and drive forward needed initiatives

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