DISH is a Fortune 250 company with more than $14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
The Business Operations Analyst – Digital Customer Experience works within the larger Customer Experience Operations (CXO) department and is responsible for eliciting vision, scope, and requirements for the existing customer website, www.mydish.com. With over 5 million unique visits per month, www.mydish.com serves to provide the optimal experience by being a critical tool for DISH customers to complete necessary transactions and by being a primary marketing avenue to promote the incredible value and benefit DISH offers with its service. An ideal candidate will have a proven track record of delivering results and creating the best experience through having a customer-centric mindset, analytical prowess, an innovative attitude, and collaborative spirit.
Primary responsibilities fall into the following categories:
A successful Business Operations Analyst will have the following: