DISH Network L.L.C.

  • Director of West Coast Operations, Manufacturing and Distribution

    Location US-CO-Denver
    Job ID
  • Summary

    DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


    Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


    We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


    Opportunity is here. We are DISH.

    Job Duties and Responsibilities

    DISH’s Manufacturing and distribution team ensures the high-quality condition of millions of satellite receivers and remote controls.  State-of-the-art facilities in El Paso, TX, Spartanburg, SC, and Englewood, CO, use advanced diagnostic tools and automated equipment to test, refurbish and redistribute hardware to customers.


    The Director of West Coast Operations is responsible for the receiving, production and warehouse operations of the El Paso, TX service center, the Denver CO Distribution Center and Denver CO Manufacturing Operations team with a total staff of approximately 700 individuals, with a combined and a $20M annual payroll, processing 10+M units per year in a 2-shift operation.  


    The Director will accomplish this with a lean exempt staff of approximately 80 heads and requires partnering with the Quality, Training, Engineering, and Maintenance teams. The Director must champion continual improvement efforts and the realization of planned process improvement activities. This role has a very high degree of responsibility and visibility to Executive Leadership with a solid career path.


    Primary responsibilities fall in the following categories:

    • Responsible for meeting manufacturing production commitments at required labor efficiencies while keeping material cost per unit within budget. 
    • Expected to meet fulfillment requirements to the sales organization
    • Expected to meet fulfillment requirements to all internal partner organizations. Outputted product should meet or exceed required quality levels both functionally and aesthetically. 
    • Responsible for meeting or exceeding OSHA safety requirements and managing the safety results of the operations in terms of the workers compensation incident rate and the associated expense on claims related to safety. 
    • Responsible for directing all aspects of warehouse operations including receiving, picking, pack-out, shipment scheduling, delivery, and inventory management
    • Responsible for the recruitment, hiring and development of staff to support the operation and minimizing the turnover rate of existing staff. 
    • Ensuring acceptable inventory accuracy is maintained through the cycle count program and physical inventory processes for both on-site and off-site stored material.
    • Responsible for the facility security and maintenance teams and activities associated with the facility and machinery supporting its operation.

    Skills - Experience and Requirements

    • SKILLS

      • Ability to effectively respond to and interact with all levels of organizational staff
      • Excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
      • Flexible, innovative and the ability to manage staff, responsibilities and priorities in a fast paced, growth-oriented and time-critical environment
      • Ability to travel 25-50% of the time
      • Ability to work with mathematical concepts such as probability and statistical inference
      • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
      • Ability to define problems, collect data, establish facts, and draw valid conclusions
      • Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables


    • A successful Director of Manufacturing will have the following:

      • Bachelor’s degree (B.S.) in an Engineering or Business discipline and 7+ years related work experience, including 5+ years supervisory or management experience; or equivalent combination of education and experience.  MBA or Master's degree strongly preferred.
      • Conversational Spanish desired; Bilingual Spanish/English strongly preferred.
      • Six Sigma or Lean qualifications with demonstrated implementation experience; OSHA, APEX, OCPIM, Workers Comp and EEO experience preferred
      • Manufacturing and/or warehouse experience; Hardware/software testing experience or exposure a plus
      • Demonstrated experience as a change agent with ability to influence and communicate at all levels in the organization
      • Ability to interface and communicate effectively with all levels of employees as well as executive leadership
      • Excellent technical, conceptual, and financial skills
      • Ability to motivate team efforts to accomplish goals and recognize success appropriately


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