DISH Network L.L.C.

  • Operations Supervisor - Quality Assurance

    Location US-CO-Denver
    Job ID
  • Summary

    DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


    Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


    We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


    Opportunity is here. We are DISH.

    Job Duties and Responsibilities


    Supervises and coordinates activities of Quality Assurance employees at our 39th Avenue Facility (Denver Area). Performs reporting, performance appraisals and makes recommendations to superiors regarding hiring, terminations, training and discipline.



    • Directs employees to complete assignments using established guidelines, procedures and policies
    • Reviews productivity of employees on a daily basis for accuracy and compliance with established procedures, and determines workload for team members
    • Determines work procedures, prepares work schedules, and expedites workflow
    • Studies and standardizes procedures to improve efficiency of subordinates
    • Acts as first level escalation for any issues identified by Quality Inspectors
    • Traces history of unresolved issues to determine reasons for errors or needed corrections and recommends remedial actions to resolve discrepancies
    • Identifies opportunities for process improvement; collaborates with business partners to determine how to document and implement process changes
    • Interviews, hires, and trains employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems
    • Advises employees on daily work productivity levels and conducts weekly meeting with team members
    • Assures that quality equipment and tools are maintained and calibrated
    • Prepares written reports and provides status for management as required; issues and manages corrective actions (CARS) againist identified problems
    • May be required to visit supplier facilities and sister companies both nationally and internationally
    • Responsible for designated QA inventories
    • Has working knowledge of the ANSI sampling procedures and tables for inspection by attributes
    • Capable of performing all job duties of direct reports at a high level of proficiency
    • Performs all special assignments and complex level projects assigned by manager
    • Other duties as required.This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.

    Skills - Experience and Requirements


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    Bachelor’s degree from a four-year college or university, and two plus years related experience and/or training; or equivalent combination of education and experience. Experience in electronics and quality assurance/quality control desirable.



    Ability to read and interpret documents such as safety rules, operating/maintenance/procedure instructions. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.



    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.



    Follows established procatices and procedrues in analyzing situations or data. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk or hear.


    Must be able to lift 20 lbs.



    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    This position works in an office and manufacturing environment.



    Quality Manager


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