DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
The Customer Experience Journey Team operates cross-functionally with other departments in the enterprise to assess opportunities for elevating the Dish customer experience. The Journey Team facilitates a prescribed process of collecting & analyzing customer feedback coupled with collaborative brainstorming workshops to evaluate a particular part of the customer experience. By mapping the journey from the customers’ perspective, we can tell a story to Dish Executive leadership that highlights areas of opportunity and links value in cultivating specific improvements. This team must be resourceful in pilot testing initiatives in order to substantiate strong business cases for the future dedication of resources needed to launch enterprise implementation plans. Thoughtful analysis of what is important to our customers drives imaginative solutions that aim to affect a cultural shift and inspire widespread employee engagement as Dish collectively strives for a truly transcendent customer experience.
A successful Customer Experience Journey Manager will have the following: