DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
The Business Operations Analyst on the Skill Management Team is responsible for developing and launching new initiatives in the Customer Experience Operations (CXO) organization. This person will create and implement new processes and policies to improve the performance of our customer service agents as well as the overall experience of our customers. The Business Operations Analyst will work cross-functionally with multiple organizations within DISH acting as a strategist, internal consultant, and project manager to implement new company initiatives, simplify business processes, and reduce customer contact rate.
Primary responsibilities fall into the following categories:
A successful Business Operations Analyst on the Skill Management Team will have the following: