DISH Network L.L.C.

  • Lead Technician - Broadcast Operations

    Location US-AZ-Gilbert
    Job ID
    DT Uplink Management
  • Summary

    DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


    Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


    We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


    Opportunity is here. We are DISH.

    Job Duties and Responsibilities

    The TOC (Technical Operations Center) is a television programming environment where the operations team is responsible for monitoring, responding, escalating, documenting and maintaining the quality of all services that are re-distributed to its customers. In addition to mastery in all technical areas within the respective TOC environment, a Lead Technician must possess in-depth operational knowledge of all Operational Support Systems (OSS) used within the TOC, facilitate knowledge transfers, review and create Standard Operating Procedures (SOPs) and keep supervisors apprised of issues affecting their respective team.

    In this Lead Technician position, technicians are expected to have the willingness and flexibility to not only perform day-to-day console operations but to act in a technical leadership role as directed by management within an assigned TOC Team.  Activities would include, but are not limited to: leading outage bridges, managing escalations, interdepartmental coordination activities, providing updates to leadership at multiple levels, interfacing with service providers, directing service resolution activities and acting in a supervisory role if needed.


    Primary responsibilities fall into the following categories:

    • Provides feedback to the supervisor on team performance
    • Facilitates "On-the-Job" (OJT) training using departmental Standard Operational Procedures (SOPs) and training processes from the Technical Training Department
    • Will demonstrate objective command of the shift, including assigning tasks or consoles and providing work related feedback to team members
    • Performs extensive troubleshooting of problems and makes well-informed decisions involving the signal path, media, programming and logs
    • Monitor adult content without objection
    • Work any shift as assigned according to the needs of the business


    Skills - Experience and Requirements

    The successful Lead Technician will have:

    • 6 months experience with Microsoft Office Suite to access emails, enter data, access databases, and create documents
    • Associates degree in a technical or broadcast field and 1-2 years of technical support experience in a lead role within a similar industry or 3-5 years of demonstrated progression in career


    • Attitude inspires confidence by approaching work with energy and determination to contribute.
    • Ability to remain calm in a high pressure situation and deal with ambiguous or unexpected situations
    • Ability to prioritize in a fast paced environment
    • Ability to lead small teams and coordinate with individuals outside of your direct team by using persuasion and cooperation
    • Must be able to work in/near office and/or equipment rooms with low light levels and in temperatures of 60-70 degrees


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