DISH Network L.L.C.

  • Business Analyst

    Location US-CO-Englewood
    Job ID
    2019-49950
    Category
    Information Technology
  • Summary

    DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

     

    Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

     

    We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

     

    Opportunity is here. We are DISH.

    Job Duties and Responsibilities

    Responsibilities

    The Business Analyst is responsible for supporting key aspects of the mobile device implementation for the In-Home Services organization (IHS), DISH Corporate employees, and Wireless Support initiatives. We support 140+ locations nationwide and this position plays a critical role in improving efficiencies from an end-to-end device management lifecycle.

     

    Primary responsibilities include the following:

    • Analyze current processes and procedures in order to maintain them or make recommendations to promote effective operations within and between departments; assist in defining, improving, and documenting those processes.
    • Creation of both written and verbal communication that includes: e-mail, procedural documents, processes, reports and presentations to a variety of audiences.
    • Lead and/or coordinate large group activities (training, face-to-face meetings, conference calls, etc.) including, but not limited to, groups of managers, business partners, vendors and responding to questions.
    • Provide strategic financial planning, analysis, and forecasting - Maintain weekly/monthly key operational performance metrics related to wireless expense management, cost-savings opportunities, ad-hoc analysis for ongoing initiatives, and inventory management.
    • Order entry and maintain data integrity utilizing various existing solutions such as: wireless carrier billing platforms (VEC, Premier), mobile device management software (AirWatch), and service management software (ServiceNow) among others.
    • Develop a working knowledge of mobile technologies and industry standards to provide insight/recommendations to our corporate and field workforce mobile device strategy.

    Skills - Experience and Requirements

    Qualifications

    A successful Business Analyst will have the following:

    • Bachelor's degree from four-year college or university or equivlent work experience.
    • Strong analytical, problem solving, and project management skills.
    • Excellent written and verbal communication skills including presentation and interpersonal skills.
    • Ability to effectively respond to and interact with all levels of organizational staff within the IT department and across the DISH organization.
    • Displays strong initiative for anticipating and meeting business demands, an ability to thrive in a fast-paced and uncertain environment, a high level of intellectual curiosity, and a focus on generating results.
    • Self-motivated and the ability to work with autonomy; desire to seek the source of a problem and the capability to ask the questions necessary to identify the root cause.
    • Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures – mostly in the mobile technology space.
    • Experience/Knowledge with mobile device carriers, hardware and operating software – notably Samsung, Google, Android, Apple iOS.
    • Ability to create, maintain, analyze and publish data primarily utilizing Microsoft Excel (Tableau experience a plus).
    • Ability to generate reports, business correspondence and procedure manuals.
    • Limited travel may be required.

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